Contacts & Data FEATURE

Contact Management & Bulk Enrollment

Manage contacts and move the right people into flows.

Manage contact records, search and filter your audience, update selected contacts, and add groups of contacts to a flow. Drip Drop keeps channel opt-outs in place while giving you practical tools for everyday audience management.

Manage contacts

Key Capabilities

Contact search and filters

Find records by contact details, tags, or channel opt-out state.

Inline editing

Update supported contact fields directly from the contact table.

Bulk contact updates

Change allowlisted fields across selected contacts in controlled batches.

Bulk flow enrollment

Add a selected group of contacts to an available flow.

Opt-out protection

Review a warning and choose whether to skip opted-out contacts before enrollment.

Contact data export

Export the currently visible contact columns as CSV or XLSX.

Duplicate resolution access

Move into the dedicated duplicate workflow when records need to be reviewed or merged.

How It Works

Open Contacts

Load the contact table from the dashboard.

Find the audience

Search, filter, sort, or select rows across the contact list.

Choose a bulk action

Update supported contact fields or select Add to flow.

Select a flow

Choose the automation that should receive the selected contacts.

Review opt-outs

Include all selected contacts or skip contacts with email or SMS opt-outs.

Confirm and monitor

Create the enrollments, then review their status from the flow’s Enrollments view.

Use Cases

Move a filtered audience into a nurture or follow-up flow.
Apply a campaign tag to a selected group of contacts.
Correct names, email addresses, or phone numbers across selected records.
Export visible contact columns for analysis or operational review.
Resolve duplicate records before beginning a new campaign.
Review opt-out warnings before enrolling a mixed audience.

Use the Contacts page to manage the audience already stored in Drip Drop. Search, filter, sort, and page through contact records, edit supported fields directly, and choose which columns you want to review or export.

Select one or more contacts to open bulk actions. Update supported fields such as names, primary email, primary phone, and tags, or choose Add to flow… to enroll the selected audience into an automation. Bulk updates are processed in controlled batches and can report errors for individual contacts without hiding the rest of the result.

When selected contacts have email or SMS opt-outs, Drip Drop warns you before enrollment. You can skip opted-out contacts or enroll them while preserving their channel preferences. Enrollment never overrides an opt-out, so messages to suppressed channels remain skipped.

Why teams build on Drip Drop

Drip Drop is bring-your-own-account automation: you keep your own sending reputation, pricing, and data, and Drip Drop handles the flows, templates, contacts, and reporting on top — no marked-up credits, no lock-in.

Frequently Asked Questions

Does bulk enrollment send messages immediately?

No. It creates flow enrollments. Messages follow the selected flow’s configured steps, timing, and provider settings.

Can opted-out contacts be enrolled?

Yes, after confirmation. Their channel opt-outs remain active, so messages to opted-out email or SMS channels are skipped.

Does this feature import contact files?

No. Use Contact Import & Deduplication for file imports, previews, and import-time duplicate handling.

Which fields can bulk editing update?

The bulk-update workflow supports allowlisted fields such as names, primary email, primary phone, and tags.

Can bulk editing change custom-field definitions?

No. Custom-field configuration is a separate workflow covered by Custom Fields & Tags.

Can I enroll contacts already active in a flow?

The selection workflow excludes contacts with active or pending enrollments where applicable, and failed enrollment attempts return contact-specific errors.