Flow Enrollments

An Enrollment is the name for one contact inside a specific flow. This page covers how to add contacts, read their current status, update enrollment details, and remove enrollments without deleting the contact itself.

Enrollments table with stat cards visible
  • From the Flow Editor toolbar, click Enrollments (the icon looks like the outline of 2 people).
  • From the flow modal, switch to the Enrollments tab.
  • The Enrollments view shows four summary cards: Total, Active, Completed, and Error.
  • These cards summarize all enrollments that match the current flow and table filters. They are not limited to the rows currently visible on one page of the table.
  • Use the cards to check the overall result, then filter the table to investigate the contacts behind a specific status.
  • The table shows: Contact, Status, Current Step, Tags, and Enrolled date.
  • It also supports search, filtering, sorting, pagination, and optional custom-field columns.
  • The default sort is newest enrolled first.
Not Started: The enrollment exists but has not started moving yet.
Active: The contact is currently progressing through the flow.
Paused: The enrollment is stopped for now.
Error: Something prevented the enrollment from progressing normally.
Completed: The contact reached the end of the flow.
Processing: Work is currently being processed.
Unsubscribed: The contact should no longer continue as a normal active recipient.

An enrollment can remain visible in a flow after the contact unsubscribes or receives a hard-bounce suppression.

DripDrop checks suppression when it is about to send a message. A suppressed contact does not receive later messages for that channel, even when the enrollment is still listed in the flow.

  • Email addresses are matched case-insensitively for suppression checks.
  • Email and SMS suppression are handled separately.
  • Account compliance settings determine how active enrollments are handled after an unsubscribe or suppression event.

Use Admin->Compliance to review the account’s opt-out scope and enrollment-handling settings. Use Flow History to inspect what happened for a specific enrollment.

Click Enroll Contacts to open the selection modal. Search the available contacts, pick one or more, review the selected count, and submit the enrollment.

Enroll Contacts modal with search selected contacts and Create New button
  • The modal includes a Create New button if the person you need does not exist yet.
  • If you select Contacts, the modal shows a selection summary and a Clear action.

Create New opens the contact form in a nested modal. After the contact saves successfully, DripDrop refreshes the contact list so you can continue the enrollment workflow.

Create Contact modal opened from the enroll workflow

The enrollment picker excludes contacts who are already enrolled in this flow with Not Started or Active status. In practice, that means some contacts may not appear even though they exist in Contacts.

Row edit opens the enrollment form. Confirmed editable fields are: Status, First Name, Last Name, Email Address, Phone Number, and any configured enrollment custom fields.

  • The current edit form exposes status choices of Not Started, Active, and Pause.
Edit Enrollment modal with status and contact fields

Deleting an enrollment opens a confirmation modal. This removes the enrollment from the flow, but it is separate from deleting the contact record itself.

Delete Enrollment confirmation modal
No contacts available

Either the account has no contacts yet or all eligible contacts are already enrolled.

Search returns nothing

Clear the search box or check spelling.

Contact has no usable channel

The edit or create form requires at least an email address or phone number.

Enroll button disabled

Select at least one contact first.

A record seems missing from the table

Clear search, status filters, or sort changes.

Enrollment stuck in Error or Processing

Inspect the flow configuration and the related flow history for the next clue.