History

History shows event records across all flows in the account. Use it to review when an event occurred, the flow and step that produced it, the affected contact, and the event status.

Note: You can also see the history of a specific flow through the flow editor. Documentation for Flow History can be found here: Flow History

Account-wide History showing event totals, filters, event records, and an expanded interaction timeline.

Expand Flows in the sidebar, then select History.

Time: Shows when the event occurred in the account timezone.
Type: Shows the event category.
Channel: Shows Email or SMS when the step sent a message. A dash means the step did not send a message.
Step: Shows the flow step that produced the event.
Contact: Shows the enrolled contact and available contact details.
Flow: Shows the name of the flow that owns the event.
Status: Shows whether the event is pending, successful, or in error.
  • Use Search to narrow the event list.
  • Select a sortable column heading to change the order. Time starts with newest events first.
  • Use the page controls below the table to move through results. The table shows 25 rows per page by default.
  • Select Refresh to load the latest event and stat-card data.
  • Select Export, then choose CSV or XLSX. The download includes rows matching the current search, filters, and sort order, with only the visible columns. If Status is visible, stored error details are included.
  • Rows with recorded interaction activity can expand to show delivery and engagement details.
  • The Step and Type values are retained on the event record. They can remain available even after the original flow block has been deleted.

The four cards, Total Events, Successful, Pending, and Failed, summarize all events matching the current search and filters, not only the current table page.

  • Text Message
  • Email
  • Pause
  • Connection
  • Conditional
  • A/B Split
  • AI

These event types can appear in History.

Pending: The flow action was created but has not completed yet.
Success: The action completed successfully.
Error: The action failed and needs inspection.

Use Flow, Step, and Contact together to identify the flow, saved step name, and contact associated with an event.

These controls are available from the enrollment timeline, not the account-wide History table.

  1. Open Enrollments, then expand the contact’s enrollment row.
  2. Select Send Message to compose an Email or SMS. Choose the integration and sender, enter the message, then select Send.
  3. To end a live enrollment after handling a reply manually, select Mark Replied.

If the flow ends enrollments when a conversation starts, sending a manual message can also end the enrollment.

  • Use Time to filter by a date range.
  • Use Type to isolate message sends, pauses, connections, or A/B split records.
  • Use Channel to filter message events by Email or SMS.
  • Use Interaction to filter by Opened, Clicked, Delivered, Reported Spam, Bounced, Deferred, Unsubscribed, Replied, or Sentiment. Interaction is a filter only, not a table column.
  • Use Status to focus on failures or still-pending work.
  • Use Flow when you want to look at the events from a specific flow.
  • Use Search when you want a specific contact or step name.
  • If an event seems missing, clear the current search and filters before assuming it never happened.

Rows with recorded interaction activity have an expand control. Expand a row to load delivery and engagement details for that event.

  • When the backend includes provider context, the panel shows the provider name as “via …”.
  • If an event includes reply content, select View reply to show the sender, an available subject, and the reply body.
  • If no delivery or interaction records exist yet, the panel shows No delivery events recorded.
Expanded email event showing delivered, opened, and clicked interaction details.

Use History for individual execution records and detailed troubleshooting. Use Stats and reporting for trends, totals, rates, and charts across a selected time range.

No rows yet

No events have been recorded for this account yet.

History does not load

Select Try Again.

Expected row missing

Clear search and filters, then check that you are looking at the correct flow.

Interaction details missing

Not every event produces interaction records, and some rows are not expandable.

Too many rows to scan manually

Filter by Status or Type first, then search for the contact or step name.

Compare execution with enrollment state

Cross-check the contact in Flow enrollments.

Confirm whether a block actually ran

Find the matching Step in History.

Find who hit an error

Filter Status to Error and inspect the Contact column.

Confirm whether a pause or connection handoff happened

Filter Type to Pause or Connection.

Need to understand email or SMS engagement?

Expand the row and review interaction events.

A contact shows an error but the cause is unclear

Inspect the related block configuration in Flow blocks or the specific flow setup in the editor.